Morgan Ottoman

12 Months

FRAME AND FABRIC WARRANTY

Manufacturing or material defects provided the defect is not a result of normal wear and tear or natural characteristics of the materials used

Fabric will alter in appearance over time and traits like pilling, pile angle alteration and shading due to prolonged or regular use are considered normal and may occur as a result of normal and natural use, and as such these changes are not covered by our warranty

FOAM WARRANTY

Softening of foam is expected as a result of daily use and is not to be confused with loss of resilience

Whether it be foam, polyester or feather will lose some of its height, move in shape where it is commonly used - this is normal and can occur over a period of time and should be expected with prolonged use

WARRANTY EXCLUDES:

• Change of mind - refunds are not provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere
• Incorrect storage
• Incorrect assembly
• Product being abused, misused, dropped, crushed, or impacted with a hard surface
• Improper transportation
• Cleaning with harsh products that are not explicitly endorsed by Just the Thing Furniture Warehouse nullifies our warranty and passes the duty of care onto the cleaning supplier
• Soiled or burned
• Moisture ingress
• Commercial or medical use
• Product has been used outdoors or exposed to extreme heat or cold
• Comfort preference (selection is valid at the time of purchase and is not a valid reason for warranty replacement)
• Product sold “As is”
• Normal body indentation
• Non reported issues that have escalated from minor to major

WARRANTY PROCEDURE

Please see our Returns Policy on our website for instructions regarding the warranty procedure