Highest quality materials are used that adhere to international safety standards, ensuring longevity for the life of the mattress topper.
Providing the mattress topper is in a clean, undamaged, and sanitary condition, MLILY will replace the mattress topper free of charge if it is deemed to be a manufacturing fault within 5 years from the date of purchase.
- Change of mind - refunds are not provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere
- Incorrect storage
- Damage due to abuse
- Cleaning with harsh products that are not explicitly endorsed by Just the Thing Furniture Warehouse nullifies our warranty and passes the duty of care onto the cleaning supplier
- Soiled or burned
- Moisture ingress
- Commercial or medical use
- Topper sold “As is”
- Comfort preference (selection is valid at the time of purchase and is not a valid reason for warranty replacement)
- Non reported issues that have escalated from minor to major
Warranty Procedure: Contact the store of purchase as soon as there is a problem. Customer required to produce original proof of purchase. An MLILY representative will call to arrange a mutually convenient time to inspect the product at the customer’s home. MLILY reserves the right to refuse service or pickup if the product is found to be in an unsanitary condition.
Protecting Mattress Topper: Always use a mattress protector to avoid accidental soiling. The mattresses topper outer cover may be removed and cool machine washed – gentle cycle. Do not dry in direct sunlight, bleach, soak or wring. Keep away from flame, ignition sources and heat.
Vacuum your memory foam mattress topper every time you change your bed sheets. Consider spot cleaning the topper once a month to remove sweat residue or stains.