Lotus Outdoor Hanging Chair

Ensure that your furniture is used as it was intended. Do not use the chair as a swing, do not stand on the chair, and ensure the safety strap is secured to the frame.

12 months for manufacturing or material defects provided the defect is not a result of normal wear and tear or natural characteristics of the materials used

Fabric will alter in appearance over time and traits like pilling, pile angle alteration and shading due to prolonged or regular use are considered normal and may occur as a result of normal and natural use, and as such these changes are not covered by our warranty

Softening of foam is expected as a result of daily use and is not to be confused with loss of resilience

SETTLING PERIOD FOR ASSEMBLED FURNITURE:

All assembled furniture will have a settling period, after which screws/bolts/hinges on all parts of the furniture will need to be tightened. This tightening should be completed whenever an item starts to wobble or feel ‘loose’.

WARRANTY EXCLUDES:

• Change of mind - refunds are not provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere
• Tears, fading, wearing, creasing or piling of fabric
• Product being abused, misused, dropped, crushed, or impacted with a hard surface
• Incorrect assembly
• Improper transportation
• Cleaning with harsh products that are not explicitly endorsed by Just the Thing Furniture Warehouse nullifies our warranty and passes the duty of care onto the cleaning supplier
• Lack of maintenance (tightening of screws/bolts/hinges)
• Soiled or burned
• Moisture ingress
• Commercial use
• Comfort preference (selection is valid at the time of purchase and is not a valid reason for warranty replacement)
• Product sold “As is”
• Normal body indentation
• Non reported issues that have escalated from minor to major

WARRANTY PROCEDURE

Please see our Returns Policy on our website for instructions regarding the warranty procedure